We like to guarantee our customers maximum satisfaction, therefore we are at your disposal to clarify any doubts about our "General sales conditions" or the general use of our service.


The present General Conditions have as their object the purchase of products and services, carried out remotely via the Internet on the website "www.global-map.it" with registered office and property of:


Via del Romito 11 rosso

50134 FLORENCE [FI] Italy

VAT No. 06686250967


The following General Sales Conditions are an integral part of all our material supply contracts, even when orders are made by telephone, verbally, by fax, e-mail or internet.


Global Map S.r.l. markets products listed on this site mainly targeting a private clientele, that is a natural person who acts for purposes that cannot be referred to any professional activity carried out. The relationship between Global Map S.r.l. and its customer will be governed by consumer protection regulations, Legislative Decree of 22 May 1999, n. 185.


The customer can exercise the right of withdrawal within 10 working days from receipt of the goods, returning the purchased material to his own expenses, complete and complete with the original documentation of the good and the fiscal documentation received with the same good. Shipping costs ARE NOT REFUNDABLE.

To exercise the right of withdrawal the procedure to be followed is the following: the customer must contact Global Map S.r.l. by phone or through the e-mail address info@global-map.it indicating that you want to exercise the return of the goods communicating the number of the document received with the goods or the num. Order. Upon receipt of the notification, we will proceed to enable the withdrawal indicating to the customer the address to which the product must be returned. Upon receipt of the product by Global Map S.r.l. and having verified the status of the same, the amount will be returned by bank transfer to the C.C. indicated by the customer.

For all other details on the right of withdrawal, please refer to the Legislative Decree of 22 May 1999,

n. 185 official.


The Customer, by e-mail confirming his purchase order, unconditionally accepts and undertakes to observe in his relations with Global Map Srl, the general and payment conditions indicated below, declaring to have read and accepted all the information provided to him in accordance with the aforementioned rules, also acknowledging that Global Map Srl itself does not consider itself bound by different conditions unless previously agreed in writing.


The General Terms and Conditions of Sale must be examined ONLINE by the customers visiting the site www.global-map.it before confirming their purchases. The submission of the order confirmation therefore implies full knowledge of these General Terms and Conditions of Sale and their full acceptance.



The Customer undertakes, once the online purchase procedure has been completed, to print and keep the present genera It is strictly forbidden for the Customer to enter false, and / or invented, and / or fantasy data, in the registration procedure necessary to activate the process for the execution of this contract and the related further communications; the personal data and the email must be exclusively their real data and not of third parties, nor of fantasy.

Expressly forbidden to make double registrations corresponding to a single company / consumer or to enter data of third parties. Global Map S.r.l. reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers.


Any requests for quotations, sent via email, do not in any case represent "executive sales order".

Following these requests Global Map S.r.l. will be activated exclusively for the purpose of providing the information object of the requests.


The purchase is made by the Customer and is relative to the available products as illustrated and described IN LINE in the relative descriptive and technical sheets (The images are to be intended as indicative, the product could present variations from the aesthetic point of view). All product prices are VAT included.

Transport costs are charged to the customer, are calculated based on the weight of the goods purchased and will be displayed at the time of purchase.

Before confirming the purchase, the customer will be shown the unit cost of each selected product, the taxable amount, the VAT amount, the transport costs and the total cost.

Confirming the purchase, the Customer can print the data of his order and will automatically receive the summary of the order registered by email.

The validation of the order is intended only if Global Map S.r.l. confirms the shipment of the goods. The advance payment of a supply does not justify a confirmation of acceptance of the order, it can be refused by the house and compensated deducted from the costs of return banking operations.

Please note that the ordered goods depend exclusively on the customer's wishes. In no case shall it be refused, under penalty of being billed for round-trip transportation costs Global Map Srl, if the customer fails to pay transport costs within 15 days (notified by e-mail), the legal procedure will start against the customer. The order via the internet is recognized as a normal commercial contract entered into by the purchaser in his own hand.

To place an order on the Global Map website S.r.l .:

VIA INTERNET ON THE SITE: https://www.global-map.it

VIA E-MAIL TO: info@global-map.itl sales conditions, already viewed and accepted during the purchase process.


The payment of the purchased products and the relative shipping costs must be made by the customer in the following ways: BANK TRANSFER or PAYPAL

Wire transfer

Payment by bank transfer is subject to the following conditions: the bank transfer must be received within 5 working days of placing the order. After this date the order will be considered invalid. The reason to report on the bank transfer must indicate: the number and date of the order, the company name or the name of the buyer; the coordinates are visible on the site in the "Orders in progress" section and are also reported in the order confirmation email sent automatically to the customer.

It is understood that, if the bank transfer is chosen, the goods will be sent only after verifying the crediting to our bank account. At the current state of the banking system, the amount reclaimed is credited to the current account

beneficiary not less than 1/3 working days from the date of its execution.

Sometimes, to further decrease the time required for the normal crediting of the Bank Transfer, it is sufficient to send us a copy of the receipt containing the number of the bank- transfer, in the following ways:

Email: info@global-map.it

Fax: 055483690 (usable 24 hours a day, 7 days a week)



The availability of the products visible on the site www.global-map.it touches values ​​close to 100%. The products purchased on the site are delivered throughout Italy and Europe. The products purchased will be delivered by standard courier or express to the address indicated by the Customer as the destination address.

The goods travel on behalf and at the risk of the buyer. Any claims for damage or tampering during transport must be reported directly and in writing to the courier. At the time of delivery the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document. In the event of discrepancies (packages missing compared to what is declared on the transport document, open packages, damaged packages, etc.) the same must be reported on the accompanying document and within 48 hours by fax to Global Map S.r.l. or by e-mail.

Product deliveries will take place on all working days. The delivery of products by Global Map S.r.l. it can be divided, without this implying any responsibility for Global Map Srl. In the hypothesis that the ordered product (s) are not in stock (even if available on the global-map.it website), the customer will be contacted by e-mail or by telephone so as to inform him of the time needed for the new delivery. In the event that the order is shipped in several phases, Global Map S.r.l. will be charged with the payment of additional shipping costs.

Indicatively, without involving any constraint for Global Map S.r.l. and except for the availability on the market of the products, in addition to possible causes of force majeure, the goods will be delivered with the following timing:

• by bank transfer the shipment will be entrusted to the courier within 2/3 working days from receipt of the credit;

• in case of payment with paypal, respecting all the mandatory conditions provided, Global Map S.r.l. will deliver within 1-2 business days of placing the order;

An exception will be made for the islands, for which 5/6 working days are expected.

Delivery times are indicative and in any case to be considered valid if there are no physical or structural impediments (for example: incorrect addresses or force majeure events). The transport contribution, to be added to the price of the products purchased, will be calculated automatically by the system.




It is possible that the package does not arrive on time or offered on the global-map.it website. In this case, the customer can contact the Global Map customer service and open a dossier to locate the package. Global Map S..rl. is not responsible for any damage or loss, direct or indirect, resulting from delayed or failed delivery of the product.


All products are covered by a guarantee from Global Map S.r.l. which is the manufacturer.

This guarantee is limited to the object sold excluding any other service as well as any compensation or compensation.


The following provisions on the subject of Returns will be applied in two different cases:


1. In the event of an error by Global Map S.r.l. in order entry, shipping or delivery;

2. In the hypothesis in which Global Map S.r.l. decide at its discretion, or agree with the customer, to apply a more favorable discipline for the customer.


The goods are delivered free ex stock Global Map S.r.l .. Unless otherwise specified by the customer, the shipment is carried out carriage paid. The material travels at the risk of the customer even if shipped prepaid. Any complaints can only be accepted if notified by letter, fax or e-mail within eight days of receipt of the material; after this period, any right to claim lapses.


The goods must be sent carriage paid to our central warehouse.


General conditions of acceptance of returns

For all products

• Your delivery note or document bearing the reference DDT reference Global Map S.r.l., customer code and clear reason for return

• Products not damaged

• Packaging and labels intact or in the same condition of supply

• Products not purchased under promotion, even if made total

• Products returned no later than one month from the date of receipt of goods

Global Map S.r.l. will consequently reject any returned unpacked product, as well as products for which the return costs have not already been fully paid by the Customer.


Global Map S.r.l. will reject any product if the return costs have not already been fully paid by the customer; or in the event that the product has not been packed in its original packaging, or is not complete with all accessories, instruction manuals and everything originally contained.


Global Map S.r.l. will proceed with the transmission of the re-credit order relating to the cost of the goods shipped within 30 working days following the shipment of the goods by the customer and in any case not before receipt of the goods. The credit will be paid by bank transfer. The costs of returning the goods to the sender remain charged to the Customer.

PLEASE NOTE: From the moment the customer opens the packaging, Global Map S.r. the. declines all responsibility. All the products (original wrapping, accessories, instruction manuals and all the original contents) returned by the customer will be verified by the "RESTITUTION SERVICE", which takes about 15 days to carry out a complete check.


The Customer also declares to know that the data provided is entered in the "Customer Data Bank" Global Map Srl and can be used for promotional, commercial and sales purposes as well as for statistics by consultation, processing or comparison or for sending editorial material and / or General on data protection - cd. "G.D.P.R.").

We invite you to read the privacy policy in full.


This contract will be governed by Italian law and for any dispute concerning the validity, interpretation or execution of the contract, the Customer accepts the jurisdiction of the Italian state and, in any case, the application of Italian law in force at the time of the dispute, regardless of their domicile or location, in the Udine court.


Global Map S.r.l. will make every reasonable effort to ensure the accuracy and completeness of the information and data available on this site.

However Global Map S.r.l. does not guarantee and does not assume any responsibility for the updating, correctness and completeness of the information provided on this site. The same applies to all links to other sites to which this site refers users.

Global Map S.r.l. will not be responsible for the content of sites that are accessed via external links. Global Map S.r.l. reserves the right to modify and supplement the information provided without notice. The content of the Global Map website it is protected by the laws of the author. The reproduction of information or data and, in particular, of texts or parts of texts or graphic elements, requires the previous express consent of Global Map Srl. All information and data, their use and their registration on the site www.global -map.it like all related activities, actions or omissions are subject to Italian law. For any dispute the exclusive forum will be that of Florence.